RMA – Genteel

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Returns & Exchanges

We’re sorry if you’ve experienced difficulty with your Genteel product. Please know that we stand behind our guarantees and warranty.

Due to FDA requirements, the returns process requires a unique RMA# which can only be issued by our Support staff. If you have not received an RMA# please contact our team before completing the form below:

503.862.6498 or support@mygenteel.com

We cannot process a return (and provide a refund or replacement) without this process being completed. We apologize in advance for the inconvenience.

Please provide your RMA Number. (required)*

First name (required)*

Last name (required)*

Phone number (required)*

Email address (required)*

Address

Required if you are requesting a new/replacement product.

Country (required)*

State (required)*

City (required)*

ZIP Code (required)*

Address Line 1 (required)*

Address Line 2 (optional)

What kind of return are you requesting? (required)*

30 day money back guarantee
1 year manufacturer's warranty

Which Genteel product did you purchase? (required)*

Genteel Plus Kit
Genteel Basic

What was your Invoice/Order Number (required)*

What is the reason for your return? (required)*

Customer Declaration(required)

By typing my name below, I, the undersigned, confirm that the information provided above is accurate to the best of my knowledge.

Customer Declaration (required)*

Important info:

Please clearly write your RMA number on the box and return the product and all associated components to the following address:

Genteel Returns: 19190 SW 90th Ave. Unit #265. Tualatin, OR 97062.

As soon as we receive your device and can inspect the contents, we will issue you a refund or send a replacement. Please be aware that any items missing or damaged from your order will be deducted from the purchase price.

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