Returns & Exchanges

We’re sorry if you’ve experienced difficulty with your Genteel product. Please know that we stand behind our guarantees and warranty. Due to FDA requirements, the returns process requires a unique RMA# which can only be issued by our Support staff. If you have not received an RMA# please contact our team before completing the form below:

1.503.862.6498 or support@mygenteel.com

We cannot process a return (and provide a refund or replacement) without this process being completed. We apologize in advance for the inconvenience.

Please provide your RMA Number.

Your RMA# will only be issued by our Support staff.

Name

First Name

Last Name

Phone

(###)

###

####

Address (Required if you are requesting a new/replacement product. )

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

What kind of return are you requesting?

30 day money back guarantee

1 year manufacturer's warranty

Which Genteel product did you purchase

Genteel Plus Kit

Genteel Basic

What was your Invoice/Order Number

What is the reason for your return?

Customer Declaration

By typing my name below, I, the undersigned, confirm that the information provided above is accurate to the best of my knowledge.

Returns & Exchanges

Thank you for completing the RMA Form.

Genteel Returns

19190 SW 90th Ave.

Unit #265

Tualatin, OR 97062