Yes! When you use Genteel correctly, the lancet will puncture to the capillaries, but never the pain nerves.

Genteel lancing devices comes with a 30-day money-back guarantee and 1 year Manufacturers’ Warranty for any product defects. We want you to be confident in the purchase. With our guarantee, you have no reason not to try it!

Because of its vacuum technology, Genteel can draw blood from anywhere on the body. We recommend the palm of the hand.

Fingertips and palms draw blood from the same capillaries, meaning the reading from these sites will be the closest and within meter accuracy. All other body sites may have a delay in accurate blood sugar levels based on the activity (dietary or physical) of the person testing.

When you purchase a Genteel device as a part of our Plus or Basic kits, the device will accept any universal lancet*. However, our Butterfly Touch lancets have a patented variable gauge tip designed to minimize pain so we always recommend these to go along with your purchase.

When you purchase the Genteel Exclusive, the device will only accept our Butterfly Touch lancets.

Unfortunately, no. We are not set up to process insurance or Medicare claims. However, your coverage may have a reimbursement policy, so it is best to check with them. Genteel’s HCPCS (Billing Code) is A4258, which corresponds to a spring-loaded lancing device. Your insurance company will need this code to determine eligibility based on your policy.
Additionally, Genteel will qualify as a medical expense if you have a FSA/HSA benefit in your insurance policy.

Absolutely not. Genteel is used by people of all ages and for many different conditions. The most common are Type 1, Type 2 and Gestational Diabetes.

Yes, we ship worldwide. Please contact support@mygenteel.com to talk with our team about getting you a Genteel device. (Shipping and Customs fees will vary)

Absolutely! Genteel devices are used on both people and pets when blood testing is required.

Feel free to browse through our frequently asked questions below. However, if you’re in the US, you can also call our support line and talk to a real person… 503.862.6498. You can also email the same team at support@mygenteel.com.
Don’t forget to check out our quick start video to see how it’s done first hand.

If it hurts, something is wrong… stop doing what you’re doing and read on. The contact tips determine how deep the lancet will puncture your skin. Always start with the factory-installed blue contact tip to ensure the lancet goes just to the top of the capillaries. If you don’t experience a blood draw (90% of our customers won’t with the blue contact tip), change to the yellow and repeat the process. You should be able to continue moving down the size of the contact tip in this manner until you are able to draw the right amount of blood without discomfort. We’ve found that the vast majority of users will experience success with a yellow or green contact tip.

Each side of the contact tip is different. One side is smooth and is intended to be placed against your skin. The opposite side is intended to fit against the clear nozzle and has a lip that will fit snuggly to the nozzle tip. To install a new contact tip, first remove the existing one. Then place a section of the nozzle in the lip of the contact tip. A twisting motion will allow the contact tip to attach itself to the nozzle (just like a cap on a bottle) until it is evenly placed snuggly around the nozzle.

Genteel uses vacuum technology to draw blood from the top of the capillaries to the skin’s surface. Take a look at the activation button on the side of the device. That little hole is intended to be the site where the vacuum pressure is released. If you activate the device and then pull it away from your skin without releasing the vacuum, air will rush into the device under the contact tip and splatter any blood that has formed.

Instead, activate the device and wait for a few seconds until you see a droplet of blood forming. Once you’re satisfied that enough has been drawn, remove your finger from the activation button to release the vacuum. Then you can remove the device from your skin and the droplet of blood will be ready for testing.

An increase in blood flow can be achieved by the following:

1. If you know you’re puncturing the skin when you activate the device, allow the vacuum to draw out more blood by keeping it engaged for a longer time period. To do this, activate the device and keep your finger on the button a bit longer (10-15 seconds).

2. Move to a thinner contact tip. This will allow the lancet to penetrate deeper into the capillaries (the thinner the width of the contact tip, the deeper the lancet will puncture). Do this progressively to avoid pain.

3. Rubbing, patting or adding a warm compress to the test site will bring more blood up to the surface of the skin before testing.

4. Try different body sites or different locations on the same site. Capillary depth can vary, so sometimes a small change in site or position can make a big difference.

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You can always contact us for help. However, most often a device that is not working needs to be cleaned. Please see our cleaning video here.